Digital Services Refunds

Refunds for our services (Web Development, App Development, SEO Optimization, Graphic Design, WordPress, WooCommerce, Shopify, BigCommerce, Email Marketing, Support Services, Custom Development, Video Production, Content Writing, and Software Development) are eligible only if:

• The service has not been delivered or work has not commenced
• There is a clear failure to meet agreed requirements and specifications
• Service cancellation request is made within 7 days of initial payment and before project kickoff

Project Cancellation & Partial Refunds

If a project is canceled by the client after work has started, partial refunds may be issued based on completed milestones:

• Refund amount = Total payment - (Cost of completed work + 20% administrative fee)
• Completed work includes all deliverables, designs, code, and materials produced up to cancellation date
• Client receives all completed work files and materials

Course Refunds

Refunds for our courses (Web Development Bootcamp, UI/UX Design Mastery, Full-Stack Development, Digital Marketing Essentials, Data Analytics with Python, Mobile App Development, DevOps & Cloud Engineering, Project Management Professional) are subject to the following terms:

• 7-Day Money-Back Guarantee: Full refund available if requested within 7 days of enrollment, provided less than 25% of course content has been accessed
• Partial Refund: If more than 25% but less than 50% of course content has been accessed, a 50% refund may be considered
• No Refund: No refunds are available if more than 50% of course content has been accessed, certificate has been issued, or if live sessions/mentorship has been utilized
• All refund requests must be submitted in writing with detailed reason for cancellation

Recurring Service Refunds

For monthly recurring services (SEO Optimization, Support Services), refunds are prorated based on unused service days. Refund requests must be submitted before the next billing cycle. No refunds for services already delivered in the current billing period.

How to Request a Refund

To request a refund for services or courses, clients should contact our support team at support@amzetix.com with the following information:

• Service/Course name and order number
• Date of purchase or enrollment
• Detailed reason for refund request
• For services: Project status and completed milestones
• For courses: Percentage of course content accessed

Refund Processing Timeline

• Review Period: Refund requests are reviewed within 3-5 business days
• Approval Notification: You will receive email notification of approval or denial
• Stripe Processing: Approved refunds are processed through our Stripe payment gateway and issued to the original payment method used for the transaction
• Processing Time: Refunds typically appear in your account within 5-10 business days after approval, depending on your bank or card issuer
• Refund Method: Refunds are processed to the same payment method used for the original transaction (credit card, debit card, etc.)
• Confirmation: You will receive an email confirmation once the refund has been processed by Stripe

Services - Non-Refundable Items

• Completed work that has been delivered and approved by the client
• Third-party services, licenses, or subscriptions purchased on behalf of the client
• Services delivered more than 30 days after completion
• Change of mind or business circumstances after project commencement
• Delays caused by client's failure to provide required materials or feedback

Courses - Non-Refundable Items

• Courses where more than 50% of content has been accessed
• Certificates of completion that have been issued
• Live sessions, mentorship sessions, or 1-on-1 support that has been utilized
• Course enrollment after 7 days from purchase date (unless exceptional circumstances)
• Platinum tier courses where premium features (internship placement, job guarantee) have been activated

General Limitations

All refund decisions are made at the sole discretion of Amzetix management. We reserve the right to deny refund requests that do not meet our refund policy criteria or are submitted fraudulently. Refunds will not be issued for services or courses purchased through third-party platforms unless explicitly stated in their terms.